Matching conflicting approaches, a question of conflict management? An explanatory approach... - Network - Tourist


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Matching conflicting approaches, a question of conflict management? An explanatory approach...

Dear Colleagues,

"overtourism", defined by the UNWTO as "“the impact of tourism on a destination, or parts thereof, that excessively influences perceived quality of life of citizens and/or quality of visitors experiences in a negative way” (, obviously creates a profound conflict between different stakeholders in tourism such as locals, entrepreneurs, visitors and others. In consequence, in order to "cultivate" overtourism to make it sustainable again, existing conflicts have to be.... managed?

But what is conflict management exactly in the context of sustainable tourism?

Therefore, I may offer an explanatory article about conflict management.

Reference: Friedl, H. A. (2015). Conflict management. In: Cater, C., Garrod, B. & Low. T. (Ed.): The Encyclopedia of Sustainable Tourism. Wallingford: Cabi, S. 126.

Thanks, bye, Harry

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Ceterum censeo mutationem climae esse vincendem.

(Incidentally, I think that global warming must be defeated) 


Prof. (FH) Mag. Mag. Dr. Harald A. Friedl
Assoc. Professor for Sustainability and Ethics in Tourism
Institute for  Health and Tourism Management
FH JOANNEUM - University of Applied Sciences
Kaiser-Franz-Josef-Straße 24
8344 Bad Gleichenberg, Austria
Phone office +43-316/5453-6725
Phone mobil: +43-699/191.44.250